Return & Refund Policy
At Mamiba Store, we value your satisfaction and aim to provide products of the highest quality. Our return and refund policy follows Egyptian consumer protection regulations while ensuring a smooth and fair process for our customers.
General Policy
- Products must be returned or exchanged in unused, unopened, and original condition with all packaging and labels intact.
- Return/exchange requests must be made within 3 days of delivery.
- You must notify our customer service team with photos and details on the day of delivery or within 24 hours maximum in case of damaged, missing, or incorrect items.
- Requests received after the allowed time frame may be declined.
Non-Returnable Items
Due to hygienic and safety reasons, certain product categories cannot be returned unless faulty, damaged, or delivered incorrectly:
- Amenities & Personal Care
- Coffee and other perishable food items
